Warranty Information
Benefits of the Allurez warranty
Allurez fully stand behind the products we sell. Therefore, all of our products are covered by a one year warranty. Additional years of warranty can be purchased for a low price. This ensures you will be able to maintain your jewelry for a lifetime!
What does the Allurez warranty cover?
Ring Sizing
- Allurez will gladly resize a ring that is too small or too large, FREE of charge!.
- Please note that full eternity rings cannot be re-sized because the stones are set all the way around the band. However, we offer a 30 day return policy, so if you purchased an incorrect size you can simply send it back for an exchange or a refund!
Missing Stones
- We will gladly replace missing stones. However, the cost of the new stone is not covered by the warranty.
Rhodium
- We will gladly polish and rhodium plate your jewelry. This will reinforce the surface which helps resist scratches.
Cleaning Services
- As you continue wearing your jewelry, natural oils and hand lotions may cause the metal to seem dull. Professionally cleaning your jewelry as needed will restore its original shine. We will gladly clean your jewelry as needed.
Warranty Terms
This warranty covers manufacturer's defects, but excludes: lost stones; lost or stolen parts; damages due to personal misuse or negligence; general wear and tear such as scratches, and dents; fading or chipping (which depends almost entirely on how the product is handled by the user)' damages caused by misuse; tampering with the product; failure to follow the care and special handling provisions in the instructions (if included); and water damage. Repair performed by someone other than Allurez will void this warranty policy. Shipping charges are not included and are responsibility of the consumer.
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